![]() Users can opt to export the data onto excel sheets. The number of files depend on the data on the system. CSV files that can be downloaded using the link that will be made available within 24 hours of request. All the data will be delivered in the form of multiple. We provide required training on the specific modules purchased, to enable both users and System Administrators. ![]() We use different training methods for onboarding bespoke to client needs. Documentation is made available on request. If not part of the support plan, customers can still reach out to us through emails and calls for support which will be chargeable depending on the requirement. Post this, our customers can make use of the support plan available. Post implementation (go-live) we offer online / onsite training as required for an additional fee. Once the implementation reaches the final stages, we start with demos, training of users (admins and standard users). Once the plan is signed off the implementation begins. This will enable us to understand the current processes and help our customers envision the future system of how various components interact in multiple ways within the system and how they interact with external elements.īased on the process workshops and requirements shared, we would work on the Implementation plan. Based on the requirements shared during these sessions, we will work on the overview of the system. Our deployment process starts with a series of design workshops to capture processes targeted at facilitating and/or automating. We will start with gathering the requirements, offer an implementation plan, develop, test and implement the solution.Įach customer will be mapped to an account manager. Level 3 support - When a request for modification or additional requirement to the system is raised then the change management process is followed. Level 2 support - If the clarification requires a closer look at the system, the support agent will create a ticket and assign it to the relevant person (developer / account manager/trainer) Level 1 support - Any questions / queries that can be resolved directly on the phone call/ emails / ticket by the support agent is a Level 1 support. More information is available on request. Unused money from the current month will roll over to the next month and can be used for product support, customisations, additional features, etc.
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